General Dynamics Information Technology Managed Data Center - Service Delivery Manager in Arlington, Virginia

Clearance Level Must Currently Possess:

Public Trust

Clearance Level Must Be Able to Obtain:

No Active Clearance Required


Public Trust

Job Family:

Program Management

Job Description:

General Dynamics Information Technology and CSRA have united to create the premier provider of high-tech IT solutions to the government IT market. Together as General Dynamics Information Technology, we deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.

The Federal Deposit Insurance Corporation [FDIC] mission is to preserve and promote public confidence in the U.S. financial systems by insuring deposits in banks and thrift institutions for up to $250,000; by identifying, monitoring, and addressing risks to the deposit insurance funds; and by limiting the effect on the account and the financial system when a bank or thrift institution fails. CSRA provides the day-to-day operational services to FDIC in support of infrastructure, facilities, hardware, software, and systems. CSRA supports operational security, client support/help desk, data center operations, asset management, and systems engineering service areas. The FDIC Engineering team provides support to a plethora of cutting-edge technologies across the IT spectra. It has a state of the art development lab to test new functionality, architectures, and equipment. Engineers are tasked with developing and deploying innovative solutions to meet business requirements - not managing day to day, same technology operations.

GDIT/CSRA is seeking a Data Center Service Delivery Manager in Arlington, VA to fill a key position on it's Infrastructure Services Contract. This resource will provide management and technical direction for 140+ technical resources supporting over 20 different data center technology stacks. The candidate must have a minimum of 8 years of Information Technology Service Management (ITSM) experience, with a focus on managing and delivering cloud based leveraged services via fixed unit prices (managed services) for the FDIC infrastructure program. This resource will be responsible for overseeing and managing all engineering resources and projects. U.S. Citizenship and background investigation is required; you must have a current clean financial background. (Though the position is 8-5 M-F, the role requires flexibility to support issues or planned activities after hours, weekends and holidays as needed.) Successful candidate must possess and be able to demonstrate technical skills and engineering attitude for success, dedication and commitment.

Task and responsibilities in this role include, but are not limited to the following:

Managing the relationship with key business customers, developing an understanding of their business needs and priorities, and delivering software solutions that meet those business needs. - Providing input to the Product Owner/Business Sponsor on the product strategy and vision, and giving feedback on the content and prioritization of the Product Backlog. - Being available to provide advice and assistance to teams on technical difficulties that arise in the course of doing their work - Identifying issues to teams that they might overlook, such as scalability, performance, or security. - Providing mentorship, career development advice, skills development and training, and overall guidance to team members and Supervisors. - Leading the recruitment and hiring of new team members, with the active involvement and input of existing team members; - Directs all phases of programs from inception through completion. - Responsible for the cost, schedule and technical performance of company programs or subsystems of major programs. - Participates in the negotiation of contract and contract changes. - Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract. - Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance. - Establishes design concepts, criteria and engineering efforts for product research, development, integration and test. - Develops new business or expands the product line with the customer. - Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications. - Directs the work of employees assigned to the program from technical and administrative areas.

To qualify, you must meet these basic qualifications:

The candidate must have eight plus years of Information Technology Service Management (ITSM) experience, with a focus on managing and delivering cloud based leveraged services via fixed unit prices (managed services). The candidates must meet specific requirements outlined by the client which include managing an organization of similar size and scope: 1. Management over two complex data center locations that support all classes of servers, storage, databases, networking, applications, and security. 2. Demonstrated experience managing mainframe and physical and logical server security, disaster recovery failover, business continuity, and batch job scheduling in mainframe and distributed (i.e., Windows, VMware, UNIX) operating system environments. 3. Demonstrated experience managing large, complex server environments containing over 3,500servers, 700 devices, 2 petabytes, and 300 applications. 4. Demonstrated experience planning and executing server consolidation and virtualization efforts on Windows, Solaris, and Red Hat Linux in a production operational environment. 5. Demonstrated experience managing enterprise class storage across server technologies (e.g., Windows, Solaris, Red Hat, VMware) implementing operational best practices, provisioning standards, and storage migrations and optimizations. 6. Demonstrated experience with implementing ITIL standards and processes in a large, highly available, dynamic data center operation. 7. Demonstrated experience managing a 7x24 major incident management command center that monitors a national service and manages faults and failures proactively and reactively. 8. Demonstrated experience managing IBM mainframe with z/OS Operating System. 9. Demonstrated experience translating between business requirements and technical implementation. 10. Demonstrated experience with systems engineering in the context of a large, complex infrastructure. 11. Experience installing, configuring, and migrating at least one of the core technology stacks (Storage, Compute, Network) 12. Hands on experience - troubleshooting, performance tuning, capacity planning, user management, client communication across multiple technology platforms. 13. Management of over 140 personnel with a budget of 23 million or more. 14. FedRAMP and/or FISMA experience.

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

# of Openings:


Scheduled Weekly Hours:


T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA VA Arlington - 3501 N Fairfax Dr (VAC008)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.