General Dynamics Information Technology Tech Specialist / Helpdesk Support in Hickam AFB, Hawaii

Clearance Level Must Currently Possess:

Clearance Level Must Be Able to Obtain:


Job Family:

Information Technology

Job Description:

Maintains smooth operation of multi-user computer systems, including coordination with network engineers. Sets up administrator and service accounts, maintains system documentation, tunes system performance, installs system-wide software, and allocates mass storage space. Interacts with users and evaluates vendor products. Makes recommendations to purchase hardware and software, coordinates installation, and provides backup recovery. Develops and monitors policies and standards for allocation related to the use of computing resources.

DESIRED QUALIFICATIONS: BS or equivalent + 9 yrs related experience, or MS + 7 yrs related experience.

Seeking Tech Specialist / Helpdesk Support candidates in Hawaii.

Program Details: Candidates will be providing Tactical Data Link (TDL) CIDSS support. This includes analyzing, integrating, maintaining, and enhancing state-of-the-art systems to support operations in Command and Control, within Headquarters Pacific Air Forces (PACAF) and the PACAF Operations Command Center located at Joint Base Pearl Harbor-Hickam, Hawaii. This effort will provide for the identification, enhancement, and integration of state-of-the-art systems components supporting workstations, networks, audio/visual systems and other associated devices and systems required to improve the operational efficiency of the Command Center supporting the PACAF A3/6 Directorate of Air and Cyberspace Operations.

Job Description: Candidates will provide installation support and materials as required for improvements, maintenance, and repair of CIDSS assets for the PACAF Operations Command Center.

Provide TDL on-site systems engineering support for the CIDSS project. These support efforts will include systems engineering analysis, resolution, and documentation of operational system issues. In addition, the employee will provide technical systems engineering support to analyze any computer hardware or software problems in order to decide whether to fix or replace systems or components during both day-to- day TDL operations and during Battle Staff/Crisis Action Team (CAT) activation.

Ensure that desktop and laptop computers have all the required security measures implemented as follows: - Update anti-virus signatures and enable virus scanner real-time auto-protect capabilities to desktop and laptop computers. - Apply all software/operating system patches required by Time Compliance Network Orders (TCNO) to desktop and laptop computers. - Install compliant and approved Virtual Private Network (VPN) software on all laptops used to connect with base boundary protection systems; Check for signs of tampering and conduct a full virus scan of all fixed media. Network Server Maintenance.

Required Clearance: Active Secret clearance

Required certification: Security+CE or higher

# of Openings:


Scheduled Weekly Hours:


T elecommuting Options:

Work Location:

USA HI Hickam AFB - 290 Vickers Ave Bldg 1050, Bldg 1050 (HIC004)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.