General Dynamics Information Technology Tier 1 Service Desk Support - Marshall Space Flight Center in Huntsville, Alabama

Clearance Level Must Currently Possess:

No Active Clearance Required

Clearance Level Must Be Able to Obtain:

No Active Clearance Required


Agency Specific

Job Family:


Job Description:

The NASA Shared Services Center’s (NSSC) mission is to provide timely, accurate, high quality, cost-effective, and customer-focused support for selected NASA business and technical services. GDIT, which is the prime contractor, has partnered with NASA to consolidate selected Procurement, Finance, Human Resource and Information Technology activities from the ten NASA Centers into a single shared services center.

GDIT is currently searching for a Tier 1 Service Desk Support Assistant to provide HelpDesk support to NASA end users. This role is located in Marshall Space Flight Center AL.

Essential Job Functions:

Provide Tier 1 support for NASA IT services including but not limited to desktop, mobile devices, networks, and password resets.

Document all support activity in ServiceNow tracking system.

Troubleshoot and resolve IT issues for NASA customers contacting the NASA Enterprise Service Desk via telephone, e-mail and web.

Tier 1 support is provided 24 hours a day, 7 days a week, 365 days a year.

Shift schedules are based on customer need and are subject to change.

This full-time position is hiring for overnight/3rd shift support Saturday 9:00PM -Sunday 9:00AM; Sunday 9:00PM-Monday 7:00AM; Monday 9:00PM-Tuesday 5:00AM; Tuesday 9:00PM-Wednesday 7:00AM. Orientation and training will begin on dayshift/1st shift 8AM-2PM Monday - Friday.

Qualifications :

  • High School Diploma

  • Some IT experience geared towards Tier 1 helpdesk duties

Other Qualifications:

  • Customer Service skills are required

  • Strong analytical and problem solving skills

  • Strong interpersonal skills for communicating with internal and external personnel of all levels

  • Ability to multi-task and work independently with minimal supervision

  • Ability to keep sensitive and confidential material private

# of Openings:


Scheduled Weekly Hours:


T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA AL Huntsville - Bldg 4629, Raven Rd (ALC021)

Additional Work Locations:

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.