Job Information
General Dynamics Information Technology Computer Network Support Specialist in MacDill AFB, Florida
Req ID: RQ174971
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Top Secret/SCI
Job Family: Systems Administration
Skills:
Computer Systems,Information Technology (IT) Systems,IT Hardware,Trouble Ticketing
Certifications:
CompTIA - Security+ - CompTIA - CompTIA
Experience:
3 + years of related experience
US Citizenship Required:
Yes
Job Description:
Job Description:
GDIT is looking for a Computer Network Support Specialist to provides dedicated Tier 2 support. Reports the status of IT Services and infrastructure to include faults, actionable events, incidents, problems, cyber events, or corrective actions affecting Service Operations or infrastructure in accordance with MSL requirements, USCENTCOM information requirements, and USCENTCOM reporting procedures. Initiates trouble tickets within the authoritative ticketing system and contact on-call personnel. Coordinates corrective actions or COAs to restore and repair network conditions to meet network availability goals and objectives. Monitors power, temperature, humidity, and other environmental conditions in locations with IT and equipment. for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.
Duties and Responsibilities Experience providing dedicated Tier 2 support. Ability to report the status of IT Services and infrastructure to include faults, actionable events, incidents, problems, cyber events, or corrective actions affecting Service Operations or infrastructure. Ability to initiate trouble tickets within the authoritative ticketing system and contact on-call personnel. Ability to coordinate corrective actions or COAs to restore and repair network conditions to meet network availability goals and objectives. Experience monitoring power, temperature, humidity, and other environmental conditions in locations with IT and equipment .
Additional Responsibilities:
Conduct thorough testing and validation of integrated systems, identifying and resolving any issues or discrepancies in functionality or performance.
Document integration processes, including configuration settings, and troubleshooting procedures.
Provide technical support and assistance during the deployment and post-deployment phases, addressing any integration-related issues or concerns.
Stay abreast of emerging technologies and industry trends in systems integration, evaluating their potential impact on our integration strategies and recommending adoption where appropriate.
Participate in meetings and workshops to share knowledge and best practices related to systems integration.
Directly support teams with unique Service Delivery related strategy and design, and partner with the operations team to bring designed capabilities online and deployed across the environment
Maintain key customer relationships to support strategic tech insertion and lifecycle replacement of IT hardware for the entire IT Enterprise.
Education and/or Certifications:
Required:
Bachelor’s Degree with a focus in computer science, engineering, or a related field of study and at least 3 years of experience
Applicable DoD 8140 or DoD 8570 Certification
Desired:
Microsoft certifications
ITIL 4 Foundation Certification
Required Skills:
Performing systems planning and coordinate/connect IT systems
Expanding and/or modifying established systems to serve new purposes or improve workflow
Working within Window, Linux, and/or virtual environment
Establishing standards for information systems procedures
Desired Skills:
Experience with USCENTCOM and familiarity with its mission
Knowledge and familiarity with USCENTCOM’s IT environment
Clearance Requirement:
- Active TS/SCI
Travel Requirements:
- Required USCENTCOM Exercise support of up to 10% Travel
The likely salary range for this position is $80,750 - $109,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.