General Dynamics Information Technology

Req ID: RQ178440

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret/SCI

Job Family: Help Desk

Skills:

Computer Hardware,Desktop Computers,Help Desk Support,Troubleshooting Software

Certifications:

Security+, CE - Sec+ CE

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

JOB DESCRIPTION

The Information Technology (IT) Service Desk Technician provides first line technical and customer support services. The Technician ensures that professional support and response standards are met and maintained. Assist customers with questions regarding account administration, distribution of software, system and network status, CAC access, password requests, media validations and general questions via telephone, web, email, face to face or by the Service Desk ticketing system. The responsibilities include responding to Level I technical support incidents and service requests. Perform troubleshooting procedures and solve technical problems on computer hardware equipment, software, computer devices, components, network devices, and network connectivity. This includes, but is not limited to, MS Windows Desktop, laptops, thin clients, zero clients, scanners, printers, MS Office products, MS Exchange and various commercial and government software. Remote access to client PCs. Create and maintain network accounts using Active Directory. Process and manage customers' request using the ITSM Ticketing system. Works closely with all tasks areas to continuously improve customer support and customer satisfaction.

Qualifications

• DoD Service Desk/Help Desk experience preferred.

• Experience with personal computer hardware and software troubleshooting.

• Experience with ACD and ITSM ticketing software.

• Technical proficiency with Microsoft Operating Systems and Microsoft Office Suite.

• Active Directory and Microsoft exchange experience preferred.

• Demonstrate a high level of customer focus to include professional telephone etiquette.

• The ability to effectively communicate with all levels of technology users and leadership.

• Experience working in a highly visible, constantly changing, fast paced, high level government environment supporting military, government and contractor personnel is desired.

SECURITY CLEARANCE REQUIREMENT:

• Must currently possess an active DoD Secret Clearance with TS/SCI eligibility.

REQUIRED CERTIFICATIONS:

• Current active 8570 IATII certification (ie. CompTIA Security+CE)

The likely hourly rate for this position is between $51,000.00 - $69,000.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.