General Dynamics Information Technology Tier 3 Helpdesk Analyst - US Citizenship required in McLean, Virginia

Clearance Level Must Currently Possess:

No Active Clearance Required

Clearance Level Must Be Able to Obtain:

No Active Clearance Required


Public Trust

Job Family:

Customer Support

Job Description:

GDIT is hiring Tier 3 Helpdesk Support personal for JETS-RFS program.

JETS-RFS Program uses SIEBEL COTS system to support the United States Citizenship and Immigration Services (USCIS) Information Technology (IT) system delivery.

Tier 3 Helpdesk (Field Support Engineer) should have proven expertise in helpdesk support, customer support, system administration, user maintenance and training schedule coordination. As Tier 3 Helpdesk Support personal additional responsibilities may include but are not limited to the following:

• Review tickets in ServiceNow, evaluate them, triage them (including contacting users to help them resolve their issues) and coordinate with development team in resolving tickets.

• Create new users/positions, update existing users/positions and activating/deactivating users/positions in the SIEBEL COTS system as a system admin.

• Provide statistics and reports of tickets and on-going work to management and client.

DESIRED QUALIFICATIONS: 3 years of experience in Helpdesk and customer support. Experience in SIEBEL COTS application as a helpdesk and customer support personal, or SIEBEL Admin. Experience in ServiceNow as a ticketing system is a plus.

# of Openings:


Scheduled Weekly Hours:


T elecommuting Options:

Some Telecommuting Allowed

Work Location:

USA VA McLean - 1430 Spring Hill Dr (VAC294)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.