General Dynamics Information Technology

Job Information

General Dynamics Information Technology Customer Service Rep in Raleigh, North Carolina

Clearance Level Must Currently Possess:

No Active Clearance Required

Clearance Level Must Be Able to Obtain:

No Active Clearance Required

Suitability:

No Suitability Required

Job Family:

Customer Service

Job Description:

GDIT is currently seeking a Customer Service Rep in Raleigh, NC to join our team. In this role you will be a change agent by providing customer assistance and problem resolution to a wide variety of customers enrolled in North Carolina Medicaid supported by a multi-customer contact or help desk environment. Responds to customer calls, providing a single point of contact for report problems, make inquires and obtaining guidance about any or all services provided by the service center.

RESPONSIBILITIES:

  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.

  • Places outbound customer service or customer satisfaction calls, as required by client.

  • Completes call guides; gathers and verifies required information.

  • Attends telephone skills and program information training sessions; adheres to established levels of service.

  • Adheres to established customer service and documentation standards within required time frames.

  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.

  • Performs clerical or administrative duties as assigned.

QUALIFICATIONS:

Required Skills and Experience -

  • High school diploma or G.E.D.

  • 2 – 3 years of customer service, call center or other telephone experience

  • Experience working with fax machines, computer software, and telephone technology

  • 1+ year of Medicaid experience

Desired Skills and Experience:

  • Good business and analytical problem solving skills

  • Strong verbal and written communication skills

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA NC Raleigh - 2610 Wycliff Rd (NCS010)

Additional Work Locations:

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Join our 35,000 everyday heroes.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

DirectEmployers