General Dynamics Information Technology Customer Services and Information Technology Officer, w/Poly in Reston, Virginia

Job Description

Manages the functionality and efficiency of a group of computers running on one or more operating systems.

Candidate responsible for providing timely and dependable first tier, unclassified, desktop and access administration support customers. Reston, VA, potential need to support customers in McLean, VA on occasion. Hours are 8:00-4:30.

Motivated IT professional supporting customers in person, via telephone or ESMT.

• Ability to receive, coordinate, analyze, track and resolve multiple customer requests. This includes hardware and software, diagnosing and resolving computer-related issues, coordinating customer requirements within the existing network team, assisting with the implementation of hardware/software upgrades and deliveries and reporting unresolved problems to appropriate technical personnel via ESMT.

• Overtime may be required to accomplish mission tasks.

• Candidate must remain flexible/adaptable to schedule, work location and workload variations as depicted by customer.

• CMA (Component Mission Administrator) access not required but beneficial to have.

• Working knowledge of updating, patching and imaging workstations is required.

• Excellent customer service consulting and desktop diagnostic skills required.


  1. Manages the functionality and efficiency of a group of computers running on one or more operating systems.

  2. Maintains the integrity and security of servers and systems.

  3. Sets up administrator and service accounts.

  4. Maintains system documentation

  5. Interacts with users and evaluates vendor products.

  6. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.

  7. Develops and monitors policies and standards for allocation related to the use of computing resources.

  8. May program in an administrative language.

  9. Develops and implements testing strategies and document results.

  10. Provides advice and training to end-users.

  11. Provides guidance and work leadership to less-experienced staff members.

  12. Maintains current knowledge of relevant technologies as assigned.

  13. Participates in special projects as required.


Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.


5-8 years of directly related experience in systems administration and analysis.

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.






Job ID2018-49959

Number of Positions1

Job FunctionInformation Technology

Security Clearance LevelTop Secret/SCI with Polygraph

Full/Part TimeFull Time