General Dynamics Information Technology Service Engineer II (Shift) in Reston, Virginia
Clearance Level Must Currently Possess:
Top Secret w/SCI eligibility
Clearance Level Must Be Able to Obtain:
Top Secret SCI
The Microsoft Azure platform is comprised of a large global portfolio of more than 100 data centers and 1 million servers. Our portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
GDIT has partnered with Microsoft in support of Microsoft’s Secure Operations Center (SOC) that provides end-to-end operational support for the Azure core and Office365 platform. Operational support is comprised of three teams: Livesite, Network Management, and Customer Reported Incidents. These teams span across various product groups, including Azure, Active Directory (AAD), and Office365.The services will be operated from two Microsoft SOCs in Redmond, WA and Reston, VA , with the penultimate goal of supporting all US Government environments from the same SOC.
GDIT is looking for a Service Engineer II that holds TS/SCI with Poly clearance for a position located in Reston, VA.
Essential Job Functions :
Demonstrated experience diagnosing/debugging faults in complex services or distributed systems
Working knowledge of enterprise network gear including routers, switches, and load balancers
Working knowledge of enterprise routing protocols and IP subnetting
Experience using common diagnostic tools like Netmon, WinDBG, and Wireshark
Experience with PowerShell, SQL, and Python scripting
Able to diagnose and mitigate faults
Able to identify and drive recovery levers with feature teams
Able to communicate effectively through written and oral English
Able to interact with external customers & partners on behalf of Microsoft
Ability to perform work under continuous deadline pressure
Ability to identify and script automatable problems, perform work with efficiency in mind
BS or equivalent + 2 yrs related experience, or MS + 0 yrs experience
Hold active TS/SCI with Poly as defined by Clearance Requirements section
2-4 years of experience diagnosing/debugging faults in complex online services
Must be open to shift work as 24/7 support is needed
# of Openings:
Scheduled Weekly Hours:
T elecommuting Options:
Telecommuting Not Allowed
USA VA Reston - Not Applicable (VAC037)
Additional Work Locations:
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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