General Dynamics Information Technology Lead Systems Engineer (Desktop) in Washington, District Of Columbia

Clearance Level Must Currently Possess:

Public Trust

Clearance Level Must Be Able to Obtain:

No Active Clearance Required


Agency Specific

Job Family:

Engineering & Sciences

Job Description:

We are looking for a lead Desktop Engineer to develop and maintain standard and secure Windows 10 laptop/desktop (hereinafter referred to as laptop) image(s) for the Department of Education (ED) PIVOT-I program. Candidate should have previously built laptop image(s) that met STIG and USGCB guidelines. You will be developing a baseline image with OS, security agents and other base GPO settings as well as additional software profiles to be applied on the baseline image for different user groups. Candidate should have experience building an image via task sequence method using Microsoft Deployment Tool (MDT) or SCCM. You will also be responsible for the continued maintenance of the image(s) and development of software packages using BigFix, experience with BigFix or SCCM required. You will work with the ED end-user community, ED-specific software applications, and IT service providers to ensure best integration of end-use compute across the PIVOT environment.

Job Responsibilities:

  • Evaluates laptop software and hardware technologies and determining how they can be effectively integrated.

  • Develops, tests, and deploys laptop baseline images including applications and GPO updates.

  • Designs and integrates new laptop software and hardware into the Education environment.

  • Manages laptop anti-virus and malware detection, analysis, and remediation. This includes providing installation, configuration, and support for anti-virus and anti-malware software tools.

  • Performs regular operating system and application laptop patching of Microsoft operating systems and applications. This requires experience with the installation, configuration, and use of BigFix or SCCM.

  • Performs (3rd party) application patching of laptop software such as, Adobe, Java and Apple products.

  • Provides technical recommendations, directions, and assistance to end users and support technicians in vulnerability remediation efforts.

  • Provide support and expertise for end point encryption efforts. This requires expertise and experience with whole-disk encryption products such as Checkpoint, Symantec/PGP, and WinMagic.

  • Identifies issues for continuous service improvement (CSI) and develops CSI plan(s).

  • Translates customer needs into system, hardware, software, performance, network, and interface requirements.

  • Manages and controls the engineering cycle for end user hardware and software.

  • Coordinates the activities of others performing desktop engineering activities and manages stakeholder expectations and requirements.


  • Bachelor’s Degree in Business, Engineering, Computer Science, Information Systems, or Social Science.

  • 7+ years of experience related in IT with at least 3+ years performing end-user platform engineering and management to include development of image(s).

  • Experience with the development, testing and deployment of Windows images, applications, updates, deployment methodologies and automation.

  • Experience using desktop imaging and management tools such as MDT.

  • Experience packaging desktop applications for remote distribution using enterprise tool (i.e. SCCM, WSUS, BigFix…).

  • Experience providing Tier 3 support to desktop support technicians.

  • Experience with remote access using VPNs and/or Citrix, thin clients, BYOD, and VDI infrastructure desired.

  • Demonstrated ability to communicate orally and in writing.

  • Must possess strong organizational skills and strong interpersonal skills to effectively relate to agency and customer needs.

  • Experience using ITIL Ticket Management System – ServiceNow or equivalent.

  • MCTS: Administering and Deploying System Center 2012 Configuration Manager Certification desired.

  • ITIL foundations certification (or ability to obtain certification within 1 month).

Experience with at least 3 of the following technologies/tools:

  • STIG and/or USGCB guidelines

  • Microsoft Deployment Tool (MDT)

  • BigFix (or Microsoft SCCM)

  • Active Directory Management (ADM)

  • BitLocker, PGP, and/or WinMagic Whole Disk Encryption

  • Public Key Infrastructure and HSPD-12 (as applied in Federal civilian agencies)

  • Antivirus client management (ESET and/or Symantec)

# of Openings:


Scheduled Weekly Hours:


T elecommuting Options:

Some Telecommuting Allowed

Work Location:

USA DC Washington - 400 Maryland Ave SW (DCC161)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.