Job Information
General Dynamics Information Technology Mobile Device Support Team Lead in Washington, District Of Columbia
Req ID: RQ174514
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Job Family: Help Desk
Skills:
Apple iOS,Help Desk Operations,Mobile Applications,Mobile Telephones,People Management
Experience:
6 + years of related experience
US Citizenship Required:
Yes
Job Description:
The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation. The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC's IT infrastructure.
Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently; we are seeking a Mobile Device Support Team Lead in Washington, D.C. This manager-level position requires periodic night and weekend work to ensure the success of the operations team. The selected candidate must be able to obtain a Public Trust Suitability clearance, per contract requirements.
Since 1934 the SEC has been restoring and ensuring investor confidence in our capital markets by providing investors and the markets with more reliable information and clear rules of honest dealing. Are you ready to do your part and support all Americans in this mission?
To qualify, you must meet these basic qualifications:
Must have a minimum of 6 years of experience in providing IT Support with experience in a leadership role managing teams and technologies that span across all end-user hardware and software.
Must have experience with the following technologies: M365, Intune, Apple Business Management, AirWatch
Must be able to work in a high-volume workspace
ServiceNow knowledge
Strong ability to create reporting tables
Experience with Mobile Defender and PRISMA Global Protect preferred
POA&M and FOIA skillset/abilities preferred
Duties:
Responsible for managing the IT support team consisting of mobile device development and support members
Leads daily operations andsupport function of the IT Support team, assigning daily tasks.
Serves as the single POC for issues involving IT support, such as SLA achievement, workflows, crisis management, prioritization of work, staff assignments and coaching and project support.
Responsible for the inventory control within the Support Team's areas.
Oversees multiple teams and roles that are within IT support.
Foster a collaborative and inclusive team environment.
Conduct regular one-on-one meetings and performance reviews.
Oversee the design, development, and maintenance of mobile applications for both iOS and Android platforms.
Ensure the implementation of best practices and maintain code quality.
Collaborate with the web and backend teams to ensure seamless integration.
Coordinate with project managers and stakeholders to define project requirements and timelines.
Monitor project progress, identify potential risks, and ensure timely delivery.
Conduct regular code reviews and provide constructive feedback.
Continuous Learning & Innovation:
Stay updated with the latest trends and technologies in mobile development.
Encourage and facilitate continuous learning within the team.
Drive innovation by exploring and implementing new tools and technologies.
The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.