General Dynamics Information Technology Systems Administrator in Washington, District Of Columbia
Provides first-line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and problem entry via problem tracking tool. Maintains and updates the tracking tool. Reports recurring problems to the management. Walks the user through a series of steps to determine the problem and classify the level, priority, and nature of the problem. If unable to diagnose or resolve the problem, escalates the issue to System Engineers or Application Developers from appropriate Engineering or Network Operations Center (NOC) / Security Operations Center (SOC) team.Principal Duties and Responsibilities:
Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications.
Responsible for performing routine customer support and maintenance activities for equipment and systems products.
Opens, tracks, and closes trouble tickets; ensures problem ownership and promotes end- user satisfaction.
Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
2-5 years of directly related experience in systems administration and analysis.
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Number of Positions2
Job FunctionInformation Technology
Security Clearance LevelNone
Full/Part TimeFull Time